From the National Federation of the Blind headquarters:
If you have experienced accessibility issues with student loan communications, we need to hear from you. In October 2014, the National federation of the blind entered into an agreement with the US Department of Education to make all federal student loan information accessible to blind individuals. Under the agreement, the DOE and its loan servicers should now offer: (1) accessible websites; (2) digital forms that can be filled out, submitted, and saved on electronic devices; and (3) timely provision of alternative formats for all documents, including notices, statements, and publications. If you have had difficulty receiving accessible
federal student loan information in the past year or otherwise believe that the DOE or one of its loan servicers is not fulfilling its obligations under our agreement, please contact Valerie Yingling at firstname.lastname@example.org
as soon as possible to discuss.